At Unseen Apparel, we understand that receiving your order in a timely manner is important to you. We strive to provide the best shipping services to our valued customers worldwide. Please take a moment to familiarize yourself with our shipping policy to ensure a smooth and satisfactory shopping experience.

Shipping Timeframe:

Shipping times may vary depending on your location. For customers in Canada and the United States, we aim to deliver your order within 1-21 business days. However, please note that unforeseen circumstances such as unexpected delays, supply chain disruptions, or other issues beyond our control may occasionally impact delivery times. We kindly ask for your understanding in such situations.

Overseas and International Shipping:

For our overseas and international customers, we offer global shipping services. While we are unable to provide a specific shipping timeframe for these orders, we assure you that we will make every effort to process and ship your order as promptly as possible. The actual delivery time will depend on various factors, including customs clearance procedures in your country. Rest assured, we will provide you with tracking information so that you can keep an eye on your order's progress.

Shipping Methods:

To ensure secure and reliable delivery, we work with reputable shipping partners who prioritize the safety and timely arrival of your packages. The shipping method used will depend on your location, order size, and other relevant factors. You will be provided with the available shipping options during the checkout process.

Order Processing:

Once your order is placed, our dedicated team will promptly process and pack your items with the utmost care. We aim to dispatch your order within 1-2 business days. Please note that order processing may take longer during peak seasons, holidays, or when unexpected circumstances arise. We appreciate your patience during these times.

Tracking Information:

To keep you informed about the progress of your order, we will provide you with a tracking number once your package is dispatched. You can use this tracking number to monitor your shipment's journey and estimated delivery date. Please allow a few days for the tracking information to become available as it may take some time to update in the system.

Insurance: 

At Unseen Apparel, we want to ensure a transparent and secure shopping experience for our valued customers. Please review our shipping insurance policy to understand how we handle issues related to lost or damaged packages.

Insurance Coverage Overview:

Standard shipping does not include automatic insurance coverage for lost or damaged packages. At checkout, it may state that insurance is included, which is technically true, but it must be valid and proof must be shown. We have the right to refuse of any claim we don't agree with, based on our judgment and assessment of the situation. Our discretional authority gives us the right to refuse coverage or a claim under specific circumstances.

In the rare event of a non-delivery or damage during transit, we are committed to assisting customers promptly and fairly.
Claims Process:

To initiate a claim, customers must provide clear evidence that their package has not been delivered.

Accepted evidence includes, but is not limited to, photographs, tracking information, and any relevant documentation.
Scam Prevention:

Unseen Apparel is dedicated to preventing fraudulent activities. Any attempt to scam or provide false information will result in the immediate rejection of the claim and may lead to further action.
All claims are thoroughly reviewed to ensure their validity and authenticity.

Shipping Costs:

Shipping costs will be calculated based on the weight of your order, your location, and the selected shipping method. The shipping fee will be displayed at the checkout before you finalize your purchase. We occasionally offer free shipping promotions, so be sure to keep an eye out for those exciting opportunities.

Customs and Duties:

For international orders, please note that any additional customs duties, taxes, or fees imposed by your country's customs department are the responsibility of the recipient. These charges are separate from the shipping fees paid at the time of purchase and may vary depending on your country's regulations. We recommend contacting your local customs office for more information regarding any potential additional charges.

At Unseen Apparel, we are committed to providing you with high-quality products and exceptional customer service. While we strive to meet the estimated shipping times, please understand that certain factors may cause delays beyond our control. We appreciate your patience and understanding in such situations.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our friendly customer support team. We are here to assist you and ensure your shopping experience with us is nothing short of excellent.